Mary Osborne on “The Keys to Unlocking Comprehensive Care”

Do you want to improve your skills in patient communication, with the goals of better patient acceptance of comprehensive dental care?  If so, I highly recommend an upcoming course, and if you attend, you’ll even get to meet me!

Difficult Discussions – The Keys to Unlocking Comprehensive Care

Course Description

During this workshop we will explore communication & comprehensive care and how it exists and happens in each of our practices. Together, we will examine how we view our practice mission & philosophy and how we communicate that with out team and patients. 

-Creating community…the philosophy that we project 
-Efficiency and intention in our communications 
-Coordinating the message…and what is it again? 
-Buttons, Barriers and Motivators…Why patients do or do not pursue care -Case acceptance…when it starts and why it works…and when it doesn’t 
-Staying In The Question…a cornerstone philosophy for success 
-What is working in your office? What would you like to change? 
-A take home plan to put your skills to use This program will involve a customized agenda based on attendees needs and focus desires. 

Who is Mary Osborne?

As I discussed in my review of the Nuts & Bolts Foundations CE not too long ago, Dr. Mike Melkers has been both a friend and mentor for about 10 years, having first met him on DentalTown in my early days there.  He’s been a big influence in several areas:

  • Parafunctional analysis with the NTI
  • Patient communication
  • Occluding vs. Occlusion, and when it matters
  • Even practice management and plannning

Mary Osborne, on the other hand, I’ve never actually met, but given Mike’s enthusiasm for what she teaches, I am really looking forward to it.  I’ve already introduced Mike in that other article, but here’s some more information about here, as well as a link to her website:

Mary Osborne


Mary Osborne has worked in dentistry for over forty years as a clinical hygienist, patient facilitator, and consultant. She brings to her work enthusiasm, intelligence, humor, and a deep belief in the potential for significant growth through authentic communication.

Mary is known internationally as a consultant, writer, and producer of newsletters and audio/video programs for Mary H. Osborne, Resources in Seattle, Washington. Her writing is published in national magazines and she has spoken extensively to state and national organizations including The American Dental Association and The American Academy of Dental Practice Administration. She is a member of the visiting faculty and serves as a Foundation Advisor to the Pankey Institute.

For more information please visit our website:

Course Details

  • Dates: Thurs. and Fri., October 17-18, 2013
  • Location: Boston, Massachusetts (specific details to be announced soon)
  • Tuition: 
    • Doctors $975
    • Team $475

So if you are looking to learn more about effective patient communication, especially with the ones who need a lot of work but may not be aware of it, or aware of the options available that you offer, or who have a difficult history…this could well be the course you’re looking for!